WinterPoolSupplies.com

WinterPoolSupplies.com Terms of Sale

Product Shipment

WinterPoolSupplies.com ships all products to you by Fed Ex, Ground/Air, USPS or truck carrier. We make every effort to ship by Fed Ex. Their maximum weight is 150 Ibs. and their maximum size is 130". In cases where the items exceed Fed Ex maximum size, WinterPoolSupplies.com will ship by common truck carrier. Items shipped by truck will take more time to arrive than anything shipped by Fed Ex.

Usually Fed Ex will leave your package at your doorstep without anyone being home, however orders paid for using an American Express card will require a signature for delivery. For truck carrier deliveries, only sidewalk delivery service is provided. In-house deliveries and special lift gate delivery service cost extra.

Refusal of truck deliveries will result in a charge back to your account for both the arrival and return freight costs, plus any incurred storage costs.

Free Shipping

We don't like paying for shipping when we shop online and we know you don't either. WinterPoolSupplies.com beats the competition by offering FREE SHIPPING on orders over $20! Orders below $50 pay just a small flat-rate handling fee. Just one more way it pays to shop at WinterPoolSupplies.com.

Please address any questions to our Customer Service Dept. 1-800-845-5500.

Ordered Today, Shipped Today

Our fulfillment process at WinterPoolSupplies.com is number one and is what makes us so successful. As part of our commitment to great customer service and satisfaction, we work late to ship your order the same day that you place it. All orders placed Monday through Friday by 3pm (EST) are picked, packed, and shipped from our warehouse before we close our doors¹.

Although most orders are shipped within 24 hours, the actual delivery time depends greatly on the time of year. Orders placed before the Memorial Day holiday period or after July 4th can normally be handled within 1 working day or less. Orders placed during the height of the season, May and June, could take an extra 1-2 days . Express delivery is available, please call 1-800-845-5500 for details.

We can make no guarantees as to the exact length of shipping time. Please consult our operators for details when you place your order.

Time of Payment

Please include full payment for the merchandise ordered with appropriate sales taxes and shipping charges. These will be automatically calculated by the shopping cart and added to your order total. New York residents must include sales tax. Overpayments on accounts will be refunded.

Product Substitutions

WinterPoolSupplies.com will attempt to make appropriate substitutions on discontinued or unavailable items. We cannot guarantee that all items originally shown in our web site will be available for the entire season.

Return Policy

20% RESTOCKING FEE + ACTUAL SHIPPING CHARGES MAY APPLY

All returns must be approved by WinterPoolSupplies.com and have a return authorization number for credit to be given to an account. Original handling charge is not refundable. All returns must be clean, unused and in resalable condition, including original packaging. Return shipping costs are the customer's responsibility. All returns must be made within 30 days of receipt. Liners may not be returned if opened or unfolded.

Special orders are not returnable.

MAKE SURE YOU MEASURE YOUR POOL BEFORE YOU ORDER!!

Backorders

Despite WinterPoolSupplies.com's best efforts, items are sometimes out of stock. This may occur due to manufacturers' inability to keep up with demand on some items, or an unexpectedly high response to items offered on our web site. We normally will not hold up an order for one or two items. All other items will be shipped. All backorders will be shipped as soon as they become available. If you cannot wait for an item, you may call our customer service department TOLL FREE at 1-800-845-5500 and instruct them to substitute another item, or cancel the order and process a refund or credit.

Drop Shipments

In the event that an item is out of stock, WinterPoolSupplies.com will occasionally drop ship the item direct from our supplier to save delays in processing your order. Drop Shipped items will be shipped from the manufacturer in 7-10 business days.

Typographical Errors

While WinterPoolSupplies.com takes every effort to ensure our website information is correct and up to date, typographical errors sometimes occur. In the event of an error WinterPoolSupplies.com reserves the right to cancel the order or remove the item(s) in question. Any fees charged to the customer will be refunded to the account charged within 30 days. If the item(s) has been shipped, either the correct amount must be paid or the item(s) returned.

Product Warranty

All products sold on WinterPoolSupplies.com are covered by a manufacturers warranty. There are no other warranties either expressed or implied. WinterPoolSupplies.com cannot be held responsible for damage due to customer negligence. For all warranty replacements, the customer is responsible for all shipping costs.

Special/Custom Orders

Please contact our Customer Service Department with any questions regarding these terms and conditions.