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Sales Policy and Terms

FED EX HOME DELIVERY SHIPPING
We normally ship by Fed Ex Home Delivery or common truck carrier, depending on the item. Freight charges will be automatically calculated when you place your order.
Please address any freight questions to our Customer Service Dept. 1-800-356-3025. Expedited delivery available, please call.

TIME OF PAYMENT
Please include full payment for the merchandise ordered with appropriate sales taxes and shipping charges. These will be automatically calculated by the shopping cart and added to your order total. New York residents must include 8.75% sales tax. Overpayments on accounts will be refunded.

PRODUCT SUBSTITUTIONS
We will attempt to make appropriate substitutions on discontinued or unavailable items. We cannot guarantee that all items originally shown in our web site will be available for the entire season.

RETURN POLICY
20% RESTOCKING FEE & ACTUAL SHIPPING CHARGES MAY APPLY
All returns must be approved by R and P Pool, Inc. and have a return authorization number for credit to be given to an account. Original handling charge is not refundable. All returns must be clean, unused and in resalable condition, including original packaging. Return shipping costs are the customer's responsibility. All returns must be made within 30 days of receipt. Liners may not be returned if opened or unfolded. Special orders are not returnable. R and P Pool, Inc. is not responsible for loss of water, chemicals, labor, etc.
MAKE SURE YOU MEASURE YOUR POOL BEFORE YOU ORDER!!

BACKORDERS
Despite our best efforts, items are sometimes out of stock. This occurs due to manufacturers inability to keep up with demand on some items, or an unexpectedly high response to items offered on our web site. We normally will not hold up an order for one or two Items. All other items will be shipped. All backorders will be shipped as soon as they become available. If you cannot wait for an item, you may call our customer service department TOLL FREE and instruct them to substitute another item, or cancel the order and process a refund or credit.

DROP SHIPMENTS
In the event that an item is out of stock, we will occasionally drop ship the item direct from our supplier to save delays in processing your order. This may take 7-12 business days to recieve.

TYPOGRAPHICAL ERRORS
While we take every effort to ensure the website information is correct and up to date however, typographical errors sometimes occur, in the event of an error the company reserves the right to cancel the order or remove the item(s) in question. Any fees charged to the customer will be refunded to the account charged within 30 days. If the item(s) has been shipped, either the correct amount must be paid or the item(s) returned.

TIME TO RECEIVE ORDER
Although most orders are shipped within 24 hours, the actual delivery time depends greatly on the time of year. Orders placed before the Memorial Day holiday period or after July 4th can normally be handled within 1 working day or less. Orders placed during the height of the season, May and June, could take an extra 1-2 days . Express delivery is available, please call 1-800-365-3056 for details. We make no guarantees as to the exact length of time. Please consult our operators for details when you place your order.

PRODUCT SHIPMENT
We ship all products to you by Fed Ex Ground/Air, USPS or truck carrier. We make every effort to ship by Fed Ex. Their maximum weight is 150 Ibs. and the maximum size is 130". In cases where the items exceed Fed Ex maximum size, we will ship by common truck carrier. Items shipped by truck will take more time to arrive than anything shipped by Fed Ex. Usually Fed Ex will leave your package at your doorstep without anyone being home. For truck carrier deliveries, only curbside delivery service is provided. In-house deliveries and special lift gate delivery service cost extra. Call our service department for price quotations. Refusal of truck deliveries will result in a charge back to your account for both the arrival and return freight costs, plus any incurred storage costs and a 20% restocking fee. In addition, there must be someone home to sign, receive and unload the goods. If there is no one home during the day we suggest that you have the order your delivered to your workplace or to a neighbor or friends home instead.

PRODUCT WARRANTY
All products sold are covered by a manufacturers warranty. There are no other warranties either expressed or implied. R and P Pool, Inc. cannot be held responsible for damage due to customer negligence.For all warranty replacements, the customer is responsible for all shipping costs.

SPECIAL/CUSTOM ORDERS
Please contact our Customer Service Department with any questions regarding these terms and conditions.
      
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